World International has been an international forwarder dedicated
to the seamless relocation of families all around the globe since
1987. Operationally, we have the right processes and procedures
to ensure a successful global relocation. New World International
is proud to be recognized by the Federation of Internationale des
Demenageurs Internationaux (FIDI) as an Accredited International
Mover (FAIM). This is not easily achieved. But it does prove that
our operational processes, procedures and standards are approved
and accredited by FIDI. Only 57 international moving companies within
the United States hold this exclusive certification.
FIDI/FAIM certification is a formal Quality Management Program
that is the worlds only quality certification geared
exclusively at the international moving industry.
FIDI/FAIM program covers every aspect of the moving business;
finance, management, operations and customer service. It focuses
attention on quality standards and making sure the proper
processes and business practices are in place to provide a
high quality service. In order to obtain FAIM certification,
an independent management consultant physically audits a company
on-site. The audit covers financial security and stability,
facilities, staff knowledge, quality of management, insurance
and risk management, legal compliance and customer feedback.
In order to maintain this certification, an on-site audit
is performed at minimum every two years.
program is managed by FIDI but independently audited and covers
sixteen parameters relating to moving - from the time it takes
to answer the phone to the security procedures in the warehouse.
The process of audit incorporates a weighting system (each
stage is given a number of marks) taking into consideration
local business and social cultures. If enough marks are obtained
in each category, FIDI/FAIM certification is approved.
is valid for two or four years before another audit is required.
World Internationals mission is to provide the highest quality
service on every move we perform. We accomplish this by paying close
attention to every detail to ensure that our commitments to our
customers are met or exceeded every time.
origin, destination and storage services within the United States
are handled by New World Van Lines owned and operated facilities
and RIM (Registered International Mover) certified crews.
American Moving and Storage Association (AMSA) has set and
manages the moving standards for all American movers. Registered
International Mover (RIM) certification is voluntary.
order to become certified a moving company must go through
rigorous training and testing. Certification ensures that
the holder is knowledgeable of all aspects of an international
move. The individual in charge of the international department
must pass the written RIM examination. Additionally the company
must meet specific standards for equipment and facilities.
These standards are verified by on-site inspection performed
by the V. P. of International Programs at AMSA.
maintain its RIM certification, a mover must maintain its
quality service to the international moving community, adhere
to the RIM code of ethics and principals of conduct, and every
three years must be recertified by meeting all RIM® standards
work is done by New World employees (no contractors) with New World
owned equipment, and your transferees goods are stored only
in New World owned warehouses throughout the country. This method
enables us to maintain total control of the U.S. portion of the
of the U.S., we carefully select the top quality providers in each
country. Our decision is not based on price or reciprocity, but
on the quality of their service. Once we have selected an agent,
we make sure they understand New Worlds requirements and the
needs and expectations of the customer. We continually monitor the
performance of our service providers to ensure they are following
our standards and are meeting our expectation of the highest quality
service on every relocation. We meet with our service providers
at least annually to review their performance. We review the agents
claims performance and how our customers rated their service.
carefully selecting the best agents, making sure they understand
New Worlds and our customers requirements and then monitoring
their performance, we can ensure our customers receive the highest
quality service on every relocation.
the relocation process our personal move coordinator is in constant
contact with the transferee. It starts with an initial phone call
to understand the transferees needs and expectations
and continues through the delivery. If an issue is raised, we document
it and address it immediately.
maintain total control of your international relocations.
Within the U.S. all origin and destination work is handled
by New World employees and stored in New World owned and operated
facilities. On work done overseas, we select only the best
agents, closely monitor their performance and stay in constant
contact with them so there are no issues.
are 100% focused on corporate relocations. Our staff and
crews deal with high-level executives every day and provide
them the personalized service they require for a successful
are committed to providing you and your transferee with high
quality service each and every time. We have spent significant
time and dollars to become FAIM certified ensuring we do the
right thing every time. Our RIM certified crews are constantly
being trained on the best practices from around the globe
to ensure your transferees most precious possessions
arrive in the same condition as when they were entrusted to