NWVL

Highest honor bestowed by Cartus Global Network will recognize winner’s outstanding service and performance

DANBURY, CONN. (July 21, 2023) – New World Van Lines has been shortlisted for Cartus Corporation’s Masters Cup Award at its 2023 Global Network Conference, to be held virtually from September 20-21, 2023. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network.

Each year, the network comes together to collaborate on ways to innovate and improve service delivery to Cartus clients and their relocating employees. Discussing the “hottest topics” and trends in global mobility today, the conference provides attendees with take-home value and best practice recommendations. Cartus is welcoming its global supplier network, representing 175 countries from around the world to the event, which includes an awards ceremony to celebrate the past year’s collective successes, recognizing companies and individuals that have provided exceptional service to Cartus customers.

This year’s theme is Where Mobility Meets Agility, an ethos that reflects the creative, compassionate, and agile way Cartus supplier partners help relocating employees navigate the current mobility environment.

Cartus Masters Cup

New World Van Lines has been nominated for the Cartus Masters Cup in the category of Moving Services. Presented annually to the highest-achieving Global Network members that consistently achieve exceptional standards of quality, the Cartus Masters Cup recognizes a service provider that has consistently achieved exceptional standards of quality.

Winners must demonstrate:

• total commitment to service excellence
• a truly collaborative approach when developing cost-effective and innovative approaches for Cartus clients
• an outstanding performance and commitment—not only to Cartus’ vision and values, but also to its mission to deliver proactive, flexible solutions that meet the unique needs of its clients and their employees, every time.

More About New World

As the largest independent van line in the United States devoted exclusively to corporate and government relocations, New World Van Lines provides world-class domestic and international household goods moving services across the country and around the world.

New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 14 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent and repeatable.

David Marx, President, New World Van Lines, said, “We are delighted to have received a Cartus Masters Cup nomination. This recognition is a testament to the dedication and quality of service we have consistently demonstrated while supporting Cartus customers through the relocation process. The high standard to which Cartus keeps all its supplier partners, in terms of service excellence, makes this nomination an even greater honor.”

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ABOUT CARTUS

Cartus Corporation, a global leader in talent mobility and a subsidiary of Anywhere Real Estate Inc. (NYSE: HOUS), delivers the full spectrum of corporate relocation services to organizations of all sizes across the world. These include more than a third of Fortune 100 companies as well as hundreds of clients with small-to-mid-size programs serviced through their dedicated Cartus Insignia^SM segment.

Learn more at cartus.com and anywhere.re.

Media Contact

Trevor Macomber 

Cartus Director, Growth Enablement—Branding & Communications 

trevor.macomber@cartus.com 

New World Van Lines (NWVL) is proud to announce the successful completion of a capstone project conducted by a team of four MBA students from Northwestern University’s Kellogg School of Management.

During an eight-week period, the team of students was tasked with devising criteria to optimize the use of the company’s power-only hauling company, New World Transportation Systems (NWTS), and outsourced hauling in its domestic operations. One of the key challenges which can limit New World’s growth is its reliance on long-distance driving for its moving crews which restricts the effective utilization of its workforce. By optimizing the hauling strategy to include an efficient mix of NWTS and outsourced hauling, New World can offer faster transit times and more flexibility to its customers.

With the use of NWVL’s past operational data, the students developed a set of criteria to optimize the use of NWTS, the company’s own freight hauling company, and outside freight hauling providers during the peak and non-peak season. After discussions with NWVL staff members and industry professionals, the team developed criteria in five key areas to assist in maximizing shipment capacity and profitability:

1. The parameters which should be used to determine whether a shipment should be hauled by NWVL resources, NWTS resources or outsourced.

2. What metrics should be observed to ensure there is a balance of profitability and capacity.

3. What methods the company could use to ensure equipping or equipment discrepancy throughout the U.S.

4. How the NWVL shipment planning strategy should change with cost fluctuations in outsourced freight hauling.

5. When hiring outsourced freight drivers, the team determined whether it’s better to utilize a broker or build relationships with small, independent carriers.

With these insights, NWVL can restructure its existing operational models, and more cost efficiently and time efficiently handle its increasing customer volume during the peak season. To ensure that employees are given the opportunity to thrive in their positions, NWVL has started to implement the results of the study and are excited to see the positive impacts in the future. In the future, NWVL intends to continue investing in research and development powered by advanced data analytics to produce new and innovative ways to improve their services and better serve their customers.

New World Van Lines was recently awarded the Outstanding Performance – Silver Award at BGRS’s 2021 Supplier Partner Forum. The virtual forum, themed “Momentum,” took place on October 19, 2021, with over 500 attendees.

During the forum, New World Van Lines was announced as a winner of the Outstanding Performance – Silver Award for its superior service results. The award recognizes the effort and commitment of the New World Van Lines team for going above and beyond to achieve service excellence over a 12-month period.

“We are exceptionally proud to receive this honor from BGRS. Although our industry faced yet another year of uncertainty and new challenges, our team’s passion for excellence has remained consistent,” said David Marx, President, New World Van Lines.

In addition to congratulating the winners of the supply chain relocation awards, attendees also participated in discussions about today’s global mobility solutions, welcomed keynote speakers, and watched the event conclude with a performance from the non-profit, “OneVoice Children’s Choir.”

BGRS plans to host the 2022 Supplier Partner Forum in Las Vegas, Nevada, next October.

DANBURY, CONN. (November 1, 2021) – New World Van Lines was recently honored for its outstanding performance at Cartus Corporation’s 2021 Global Network Conference, held virtually from October 4-14, 2021. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to its customers and clients worldwide. The theme of this year’s conference was “Shaping the Future Together.”

New World Van Lines was named winner of the Global Network Commitment to Excellence Silver Award for its exceptional service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics.

“Our network demonstrates professionalism, work ethic, partnership, and commitment to excellence and we are proud to have such a strong team of providers who recognize how critical each relocation is to an employee’s life and career, as well as to the client’s overall business objectives,” said Eric Barnes, CFO and Senior Vice President of Supply Chain Management. “When serving our Cartus clients and customers, New World Van Lines demonstrates the highest caliber of excellence every day. Congratulations on a very well-deserved win.”

As a family run company, New World strives to extend the family feel throughout the entirety of a customer’s move. Driven by the company’s five core values of Safety, Service, People, Profits, Innovation and Profits, New World’s team aims to perform all services with total customer satisfaction as the goal.

“Cartus has always maintained rigorous criteria and performance standards for their Network providers,” said David Marx, President, New World Van Lines. “We’re proud to be a part of Cartus’ Global Network, and to have received this honor, which recognizes our commitment to quality, superior service and to finding innovative ways to provide that service in the changing face of relocation.”

About Cartus

Cartus, the market leader in global talent mobility and distributed workforce solutions, offers a full spectrum of relocation services to half of Fortune 50 companies as well as hundreds of other organizations of all sizes across the world.

Innovating ways to optimize, anticipate, and manage the mobility lifecycle with Cartus-developed technology such as our single source of truth platform, MovePro360®, and integrated core/flex solution, Benefits Builder, means we can deliver a holistic client and employee experience throughout the relocation journey.

Over the past 65 years, with offices and team members around the globe, we’ve helped more than four million employees and their families find their way to new homes, new communities, and new experiences in more than 185 countries.

Cartus is a subsidiary of Realogy Holdings Corp. (NYSE: RLGY), the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses, as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby’s International Realty®.

To find out how our experience, global reach, and hands-on guidance can help you achieve your global talent mobility goals, visit www.cartus.com or www.realogy.com for more information.

MEDIA CONTACT

Trevor Macomber

Director, Global Marketing & Communications | Cartus

203.205.1201

trevor.macomber@cartus.com

New World Van Lines

New World Van Lines, a Women’s Business Enterprise certified by the Women’s Business Enterprise National Council (WBENC), owns and operates 16 domestic service centers including our corporate headquarters located in Chicago, IL. Our professionally trained crews are well-versed in handling each of your belongings with respect, and strive to provide service delivery that is exceptional, consistent, and repeatable.

On May 5, 2021, New World virtually hosted its annual banquet and awards ceremony. Given the name of New World’s 2020 World Class Awards, these awards recognized the exceptional, or world-class, achievements of New Word’s service centers and employees during the past year.

David Marx, partner, kicked off New World’s 2020 World Class Awards with opening remarks, a brief recap of the year and company updates. Additionally, David thanked all employees for their continuous hard work and contributions that allowed New World to withstand the hardships of the COVID-19 pandemic. David said, “Our future looks bright. As a result of the amazing service we are delivering, our clients are rewarding us with more business, and we are winning new business with some of the largest companies in the world.”

During the award show, New World management presented over 30 awards in a variety of different categories including safety, quality, customer service and more. With each category playing a crucial role in New World’s operational success, these metrics are analyzed and prioritized by management and all 16 service centers throughout the year.

Patrick Nevins, Safety Director, presented the first two awards of the banquet which included the 2020 Safety Award and the Perfect Performance FMCSA Points Award. A service center’s safety score is calculated based on a variety of factors including accidents, DOT inspections, logs and workman’s compensation. Nevins congratulated the following three Safety Award winners, New World of Ohio (1st), New World of Virginia (2nd) and New World of Colorado (3rd).

As New World’s highest priority, safety is a crucial part to ensuring the success and growth of the company. With that, New World also awarded three other safety awards, known as the Perfect Performance Awards. Nevins and Safety Manager, Vince Manna, congratulated the following service centers for achieving significant safety milestones.

Carrying on with the award show, Chief Operating Officer, Greg Hoover, presented the next two awards, featuring the 2020 Quality Award and the 2020 Customer Service Excellence Award. Greg said, “I would like to congratulate the whole company as we continue to improve our quality scores across the board to unprecedented levels. We are now in the top level for virtually all of our business, so congratulations to everyone for your hard work and dedication.”

Congratulations to the following three Quality Award winners:New World of Ohio (1st), New World of Massachusetts (2nd) and New World of San Francisco (3rd).

Continuing to highlight the importance of quality, Greg introduced the Customer Service Excellence Award. Serving as the single point of contact for New World’s customers, New World’s move coordinators often determine much of the customer’s experience. New World recognized the following Move Coordinators for their exceptional quality scores, averaging a score of 4.73 on a 5-point scale.

Continuing to highlight the importance of quality, Greg introduced the Customer Service Excellence Award. Serving as the single point of contact for New World’s customers, New World’s move coordinators often determine much of the customer’s experience. New World recognized the following Move Coordinators for their exceptional quality scores, averaging a score of 4.73 on a 5-point scale.

Following the Customer Service Excellence Award, Ed Marx, Partner, presented the Unpacking Award to the service centers whose efficiency and success had increased revenues, quality scores, and customer satisfaction. Ed congratulated New World of Georgia as the winner of this award as well as New World of Dallas (2nd) and New World of Florida (3rd) for their success.

When presenting the Overall Lowest Claims Award Ed highlighted the importance of this award by saying, “Being in the top 3 of this category, is the best positive step your service center can take to success.” Ed presented the Overall Lowest Claims Award to New World of Chicago (1st), New World of Dallas (2nd) and New World of Texas (3rd).

The final award New World presented for the 2020 World Class Awards was the Service Center of the Year Award. David introduced this award and said, “For a service center to win this prestigious award they must be doing everything very well.”

New World extended a sincere congratulations to New World of Dallas for winning the 2020 Service Center of the Year Award.

New World concluded the 2020 World Class Awards by thanking all employees for their talents and dedication to the company. Ed expressed his gratitude to all employees in his closing statement and said, “As a partner in this family business, 2020 is the year I am filled with more pride than ever before. There were many obstacles we had to overcome this year and that we persevered.”

While there are many crucial parts to successfully operating New World’s business, New World knows that their employees are what truly makes the difference. This year, New World announced the promotions of three employees whose exceptional efforts have continually made a difference within the company.

David Marx, President, said, “I am especially proud to announce this year’s promotions of Mike Cazalet, Denise Rovetto and Vincent Manna. Each of these individuals tremendous contributions and tireless commitment to New World has continued to be vital to the success and operations of our company.”

The following three New World promotions are as follows:

Mike Cazalet, Managing Director of International – With more than 30 years’ experience in international relocation, including living overseas, Mike’s knowledge of the industry and ability to manage New World’s international business is of top-quality. Mike previously led New World International from 2003 to 2012, in which he greatly impacted New World’s business by guiding the company into the Department of State Business, acquiring New World’s Department of Defense authority, Island Forwarding, and opening New World International’s office in Europe. New World has entrusted Mike to help generate growth in all markets, as well as accommodate New World’s sales team in winning additional business. Mike’s deep understanding of the industry will continue to largely grow and benefit New World’s international business.

Denise Rovetto, Vice President of Billing Services – Denise joined the New World family in 2017, with over 34 years of moving and storage experience. In less than three years, Denise and her team have considerably reduced audits, improved billing efficiencies, and taken on more responsibility, such as international billing. Additionally, Denise and her team, with the help of new technology and the support of New World’s service centers, drivers and customer service, have reduced the amount of time between move completion and invoice to an industry leading average of less than 11 days. Denise’s immense contributions have yielded exponential growth in the billing department, greatly impacting the overall success of New World.

Vincent Manna, Safety Manager – In early 2019, after receiving his bachelor’s degree in safety from Illinois State University, Vincent began working as the Safety Coordinator for New World. As Safety Coordinator, Vincent’s responsibilities included managing workers’ compensation, accident and general liability insurance and OSHA compliance. Vincent’s quick ability to learn and adapt allowed him to continually take on greater responsibility throughout New World such as learning the DOT (Department of Transportation) rules and regulations on logging and the use of electronic logging devices (ELD). Going forward, Vincent will expand his knowledge to all facets of safety and continue to promote and ensure safety as New World’s number one core value.

New World extends a sincere congratulations to Mike, Denise and Vincent.

CHICAGO, IL (December 10, 2020) – Patricia Marx, Chairman and Treasurer of New World Van Lines, was announced as the 2020 Chicagoland ATHENA Leadership Award recipient. ATHENA International, an organization focused on recognizing and supporting women leaders, honored Patricia for her commitment to both her career and community, serving as an exemplary woman leader to many.

The ATHENA Leadership Award Ceremony, held virtually this year, included past recipients who spoke to the magnitude of the award and to Patricia’s embodiment of ATHENA’S leadership model. Sophia Leaguedi, a past ATHENA Leadership Award recipient, said, “One of Patricia’s greatest gifts is her ability to recognize the strength of other women and empower them to become dynamic leaders. She is a tireless advocate of women business owners and takes great pleasure in celebrating the joy of others with a sense of hope and purpose.”

With an accomplished career of 35+ years at New World Van Lines, Patricia’s leadership has continued to ensure the success of New World Van Lines, a certified Women’s Business Enterprise since 1999.

Patricia said, “I am very honored and humbled to be the recipient of the 2020 ATHENA Leadership Award. Achieving an award of this magnitude is unbelievable, and I am so thankful to ATHENA International and their incredible community of women leaders who inspire me every day.”

FRISCO, TEXAS (Oct. 21, 2020) – Held virtually, Altair Global hosted its annual, invitation-only awards ceremony recognizing supplier partners’ outstanding achievements. Altair Global happily announced New World Van Lines as the winner of the Super Star Award for Environmental Consciousness at this year’s awards ceremony.

“We are extremely proud of the company we keep and the relationship we have built with New World Van Lines,” said Jim Edwards, senior vice president of Global Supplier Partnerships at Altair. “By partnering with the most highly respected and recognized experts in the world, we continue to create the best possible experiences for our customers, clients, our team members and our supplier partners. The continuous emphasis New World has placed on sustainability initiatives has helped to create an internal climate that encourages ideas, actions and the sharing of information about recycling, energy conservation and waste reduction.”

This award was presented to New World Van Lines for demonstrating an organizational commitment to sound environmental and sustainability practices and influencing the practices of others through awareness campaigns, supply chain engagement, B2B collaboration and employee education.

“In an effort to maximize sustainability throughout our organization, our company’s policies strive to focus on our employees, the communities in which we operate and our planet. New World is honored to be recognized for our sustainability efforts and to receive Altair’s Super Star Award for Environmental Consciousness,” said David Marx, President, spokesperson of New World Van Lines.