NWVL

Friday was the annual Summer Barbeque where the New World family gets to have some fun in the sun! This years highlights included a dunk tank, water balloon toss competition, giant water pong, and life size Jenga!

The outdoor festivities were paired with a good cause! Employees donated school supplies to benefit our local Albany Park Community Center. Every donation entered them into the chance to win six raffle prizes! The stakes were raised even higher with a dunk tank – for a donation coworkers could take a shot at their favorite manager to see them cool off!

Our lunch included grilled favorites including hamburgers and brats. There was a wide selection of sides including salads, fruits, and even a make-your-own elóte station!

Here’s to more sunny days!

Donations for the local Albany Park Community Center kicked off this week. Donation boxes have been set up by the entrance to collect school supplies for the coming school year and will be there through the end of August. Cash donations are also accepted in exchange for raffle tickets for the raffle at the summer luau-themed barbeque on Friday!

And if you really want to see your dollar at work, why not donate to dunk your favorite manager in the dunk tank this Friday? Balls can be purchased 3 for $1. All proceeds will go to the Albany Park Community Center.

In Fall 2017, New World brought nine of its Master Movers to headquarters in Chicago and, over three days of review and meetings with leadership, developed a targeted program to improve quality and ensure more consistent service delivery.  This collaboration led
to the creation of the Master Mover Mentor Program.

The Master Mover Mentors, with more than 200 years of moving experience, would immediately cease doing their own jobs and instead travel the country, working alongside other New World crews throughout the winter and fall.

Approach

The Master Mover Mentor Program began the day after its inception, with mentors leaving straight from Chicago to fly to various locations across the country.

Over the course of five months, the mentors worked with more than 150 different crews on nearly 300 relocations, offering personalized guidance and training to each driver and mover with whom they interacted.  Beyond the obvious emphasis on offering insights to packing and loading quality, the mentors promoted their personal approaches to helping transferees feel more at ease with the moving process, mitigating difficult situations, educating employees on the electronic logging device (ELD) mandate, and offering training on the usage of web-based tools, such as New World’s proprietary DRIVE portal.

At a combined cost of more than $350,000, the Master Mover Mentor Program represents the single most costly and far-reaching training initiative in the New World’s history.  By the program’s end, every New World driver and mover received several days of personalized observation and then direction for improvement.

Results

For every job attended by a mentor, the Master Movers submitted a crew feedback form, collecting more than 50 individual points of data, encompassing crew preparation before the job begins, the success of interactions with the customer, to the proper completion of the job, after the truck “pulls away”.  This data provided New World with valuable direction for how the company can continue to offer targeted training beyond the program’s completion.

The Master Mover Mentor Program has made an immediate impact.  New World has witnessed a substantial increase in quality scores and overall customer satisfaction (+9.4% Q1, year-over-year), as well as more positive employee morale.  These results are helping to set a new standard for quality and consistent service delivery at New World Van Lines and we are eager to see our Master Mover Mentors working closely alongside crews once again this fall.

The Innovation Team moves into its renovated offices on March 19^th. The software development-driven team is housed in a newly renovated, modern office with sleek white workstations equipped with 31.5” monitors, mechanical keyboards, and 15” Macbooks.

An orange stripe lines the brightly light space. Nicknamed the “heartbeat of the company”, the stripe finishes off with a heartbeat-inspired pattern at the entrance of Chief Innovation Officer Justin Walsh’s new office.

Under Justin’s creative leadership, the Innovation Team has worked to produce multiple new reporting and software solutions to provide a better experience for both clients and transferees. From the SHOUT Messaging System, providing transferees with information about their move through text messages, to introducing a new, paperless document management system as part of New World’s Green for Good initiative, the Innovation Team has produced award-winning, ecologically-focused, and cost-saving measures that have helped the company work faster and more accurately.

The Innovation Station is the new home for creative projects and ideas to keep the New World moving forward.

What new and exciting developments come next?

On February 1^st, New world opens it’s doors in Phoenix, Arizona expanding our reach in the sunny Southwest. NWAZ will be headed by Warehouse Manager Dan Struble, who has a rich professional experience in the moving industry.  Along with new talent, we are also bringing in new technology and equipment. The warehouse is being outfitted with new forklifts and vans, as well as 15 tractors, 10 straight trucks and a trailer: everything to get NWAZ launched to be a fully functional and operational Service Center.

New World is excited to help provide a seamless relocation to all it’s  customers in the Southwest with our 16^th US service center.

As New World continues to grow it’s team to provide an ever better and more customer oriented service, our Chicago main office is growing too!

Recently, our Chicago warehouse underwent an extensive renovation to create our new operations center. The large modern workspace is filled with wide windows, LED chip lighting, and anti-slip flooring.  Management offices line the perimeter of the space to encourage New World’s open door policy. The same model has continued into another area of the building that now houses our customer service team.  In addition to the two large department renovations, new paint, carpet, ceilings, light fixtures, and furniture have been installed in multiple offices and conference rooms throughout the building.

In addition to the Chicago office renovations, we have a number of other projects and purchases among our service centers. Many of our locations are undergoing their own fresh renovations. Equipment is also being upgraded at many of the service centers, including brand new forklifts, vans, and office equipment.

We look forward to continued growth and expansion in 2018!