In preparation for the upcoming busy season, over fifty participants from New World’s Operations and Customer Service departments gathered for lunch and a team building exercise. Areas included were Planning, Dispatch and Drivers Services, New World Transportation, and all of the Move Coordinators and Customer Service Support team.
“Sometimes it’s easy to forget how all of these areas work together to deliver an exceptional experience for our customer,” explained Greg Hoover, New World’s Chief Operating Officer. “We wanted to bring these teams together and remind them how their success and the customer’s move is dependent upon all of us working with each other to achieve the same goal.”
Staff members were divided into groups that worked together to build packing protection around a raw egg, with a goal of the egg surviving a drop from the height of nine feet. Seven of the eight teams were successful, and the group shared deli sandwiches, chips, and cookies for lunch while introducing themselves and talking about their various roles in the organization.
“This is part of an ongoing program that Patti Garrett of our Customer Service area is leading,” said Hoover. “We’re planning on various activities every two to three months—Including job shadowing—so that our teams can get to know each other, learn to communicate better, and see the challenges that their counterparts face on a daily basis. Our goal is to improve communication, processes, and teamwork. Hats off to Patti for her leadership and a job well done!”
